Flight cancellations can be frustrating, but being prepared can make handling them much smoother.

Here’s a step-by-step guide on what to do if your flight is canceled:

Immediate Steps at the Airport

Stay at the Airport: Remain in the terminal until you have a confirmed rescheduled flight.

Line Up at the Airline Counter: Approach the airline counter promptly to speak with a representative. They can provide vouchers, book you on the next available flight, or even arrange an alternative airline if necessary.

Communicate with Your Travel Support

Notify the 24-Hour Travel Line: While in line, contact our 24-hour travel support number. This quick call can facilitate adjustments to your subsequent travel arrangements.

Update Your Resort and Transportation: Inform your resort and ground transportation of the cancellation and your new estimated arrival time. This is crucial to ensure your room and transport remain reserved and ready for your arrival.

Adjusting Your Bookings

Call Before Check-In Time: If you decide to cancel or reschedule your trip, make sure to call the travel line before the 3 PM check-in time. This allows them to update the resort and your transportation provider effectively, avoiding any potential no-show penalties.

Keeping Everything on Track

Monitor Communications: Keep an eye on your email and phone for updates from the airline and our travel team. Quick responses to these updates can ease the process and get you to your destination with minimal disruption.

Plan B: Rescheduling Your Trip

Contact 24-Hour During Travel Line for Rescheduling: If your plans need to change completely, the 24 Hour During Travel team is there to help coordinate with all parties involved—airlines, the resort, and transportation— in real time to rearrange your travel plans smoothly and efficiently.

Being proactive and informed can significantly mitigate the inconvenience of flight cancellations.

Remember, we are here to assist you every step of the way to ensure your vacation experience remains as stress-free as possible.

Peace and Love,

DreamPort Team