As you prepare for your exciting dream getaway, we want to ensure that your check-in process is as smooth as possible.
Here’s some important guidance on how to handle room assignments and what to do if things don’t go exactly as planned upon your arrival.
Verify Your Room Details Immediately:
Upon arriving at your room, take a moment to ensure everything is as expected. Refer to the room type and amenities listed on your printed itinerary:
Compare and Confirm: Before your trip, visit the hotel’s website to familiarize yourself with the specifics of your room category, including amenities and layout. Check the photos against your assigned room to ensure consistency.
Act Quickly If There Are Discrepancies:
If something seems amiss, here’s how to handle the situation efficiently and effectively:
Address It Promptly: If your room does not meet the specifications of your booking, do not wait more than 15 minutes to address the issue. Prompt action is crucial, especially during peak periods when adjustments are more manageable.
Stay Calm and Courteous: Approach the front desk calmly and politely with your concerns.
Showing your printed itinerary can help clarify any discrepancies.
Remember, a kind demeanor goes a long way in receiving the best possible service.
Understanding Hotel Policies: During high occupancy, hotels may need to temporarily place guests in different rooms.
However, if this happens, they should accommodate you in the correct room category as soon as possible.
As we only provide four and five-star resort options, usually they are committed to resolving any issues promptly and to your satisfaction.
Remember:
Our goal is for you to have an enjoyable and stress-free stay.
Keeping these tips in mind will help ensure that your accommodations meet your expectations from the moment you arrive.
Should you need any assistance or have questions, do not hesitate to contact us.
We’re here to support you every step of the way!
Peace and Love,
DreamPort Team
